Yes. You can keep the same phone number your customers already know. We simply set up seamless call forwarding so calls route directly to your AI receptionist. Nothing changes for your customers - they dial the same number as always.
Of course. If you’d prefer a fresh number - for example, a local area code or a dedicated marketing line - we can provide one instantly. We offer local UK geographic numbers and mobile-style virtual numbers that can be branded for specific campaigns or regions.
Yes, absolutely. You’re in full control. You can pause, switch off, or reactivate your AI receptionist at any time through your Outer Reach dashboard or by contacting us. Some clients only run it out of hours, others use it 24/7. It’s completely flexible.
No. All plans are monthly with no long-term commitment. You can cancel or upgrade at any time - we just ask for seven days’ notice before your next billing cycle to switch or stop the service.
If you go over your monthly allowance, additional minutes are simply billed at £0.25 per minute. You’ll receive a usage alert before you reach your limit, and you can upgrade or top up at any time. There are no penalties or hidden fees.
Yes. You can move between Starter, Pro, and Business at any time. Upgrades take effect immediately, and downgrades start from your next billing date. If you’re unsure which plan fits, we’ll help you pick the right tier based on your actual call volume.
Definitely. During setup, we create a personalised greeting, tone, and knowledge base for your business. You can specify how you’d like the AI to introduce itself, what it should say when taking messages, and how formal or friendly it should sound. You can update or expand this anytime.
It knows only what you choose to share. We upload your key details - services, hours, FAQs, and preferred responses - to create an accurate, professional experience. It doesn’t invent or guess information outside that knowledge base. If a caller asks something it can’t answer confidently, it’ll take a message for you instead.
Yes. All call data, messages, and recordings are encrypted and stored securely in the UK or EU. We follow GDPR best practice, and you can request data removal or exports at any time.
If the caller asks something unusual or unclear, the AI will politely clarify or take a message so nothing gets lost. It’s designed to sound natural but err on the side of caution - never to guess or misinform.
Yes. We can set rules so urgent or VIP callers are forwarded straight to your mobile. You choose which keywords (e.g. “emergency”, “urgent”) trigger this, and the AI handles the rest.
Yes. We send you a short demo recording during setup so you can hear your greeting and make any tweaks before it starts taking real calls.
Yes, dramatically. A part-time receptionist can cost £1,000+ per month. Outer Reach Voice Assist handles every call, every day, from £149 per month with no training, sick days, or payroll headaches.
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